Unlimited phone support
Your subscription includes access to unlimited* phone support Monday to Friday (9am to 5pm), so you never need to worry about the bill whether it is a quick query or an in-depth discussion around a complicated issue.
*very generous fair usage policy applies
Additional hours support
Sometimes you may want some extra help over and above the helpline. This could be attending meetings with / for you, document review or creation, or work on projects. As per the costing table below, you get a number of additional hours per month that you can use for any of these, and if you do not use them they can roll over for up to 3 months.
Please note that mileage / travel costs may incur an additional charge.
24 / 7 access to our HR Document Library
As a member of this service you will get a login to our online document library, accessed through our website. This means you can get key policy and document templates any time you need them. The library is kept up to date with new and updated documents, with notifications sent through to you so you know what is new. You can also make a request if there is a document you needed that you cannot find in the library.
Annual leave cover
This is the aspect of this service that we are most proud of, as it means you HR Heroes actually get to take annual leave and SWITCH OFF. No more checking emails on the beach or taking calls when you should be enjoying time with family and friends. We do a handover with you before you go on leave of any current cases or tasks that need completing while you are off, and we get to know the managers we will be supporting while you are off, so they contact us not you. We then do a handover when you return refreshed from your break.
We use the additional hours that you have for that month and any that you have banked to cover this time. If you would like us to do any additional hours on top of this, we can simply add this to your next invoice – with a full breakdown of how they were used if you would like.
Monthly lunch and learn clinics
We run monthly lunch and learn clinics, which is included in your Standalone HR Hero membership. Each month we cover a different topic, based on feedback from our clients, and is a combination of a taught session from one of the training or HR team and then time for questions and a ‘hot seat’. The sessions are delivered online so our clients from all over the UK can join us.
We are well known for highly rated personal development and management development programmes, including being an Accredited CMI (Chartered Management Institute) Centre. As a Standalone HR Hero you get a number of training credits to use each year towards our training. This can be on any of our open courses or for in-house programmes for your organisation. The number of credits can be seen in the table below.
Mentoring for you
Every three months you can have a mentoring session with one of our team, to help you in whichever areas you would like to develop. Whether that is progressing your career, reflecting on what you have learnt in the previous 3 months or prioritising your professional development. The one-hour mentoring session is yours to use as you wish.