Engagement with Gateway HR
Emma was engaged to establish the Learning and Development framework, looking at aligning personal development with organisational needs. Emma’s aim was to support the function in becoming part of a ‘learning organisation’, to not rely on external training programmes but to share skills and knowledge across teams.
Lead Performance Coach, Graham Ravenscroft, was brought in to create a 3 year strategy that would result in a self-sustaining inhouse coaching service and informal coaching culture. Graham designed and implemented a training programme and the workshops within. All workshops were purposeful, focussed on the benefits that coaching can bring to an organisation.
The original training programme included the following workshops which were delivered on a rolling basis over the 3 year programme, ensuring all employees (as reasonably practicable) were involved:
- Value in Values
- Introduction to coaching
- Managers as coaches
- Access to a 1:1 and team coaching session with Graham
- Provide CMI accredited coaching and management courses to a number of identified employees
The leadership of Mundipharma then encouraged employees to access the inhouse coaches.
The first workshop, ‘An Introduction to Coaching’, which was open to all employees included the value of feedback in the coaching process. As a result of feedback from this workshop, it was identified that there was room for improvement in this area. This led to a ‘Feedback Masterclass’ which was delivered to a group of employees, who then supported the creation and roll out of a full half day workshop on the subject area. This was then added to the ‘core’ training programme.
During the first year of this programme, Mundipharma Technical Operations had also taken the opportunity to review their corporate values. With coaching and their values being intrinsically linked to the behavioural traits sought by the group, Graham was approached to design and deliver a training workshop to help embed this set of values and associated behaviours into the coaching culture. To support the aim of being a learning organisation, Emma delivered Train the Trainer to key employees, enabling them to deliver workshops to their colleagues.