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Do employees trust their employers to do what’s right by them? In an employment relationship, trust and confidence plays the part as an implied term of the mutual expectations between both Employer and Employee. It doesn’t really need spelling out, we are all humans and generally trust and confidence in each other should be a given, right? Much of this works in the same way as it does with your relationships outside of work… Posted by Charlotte Batchelor
25th September 2019
The personalisation of HR again and stepping away from AI I’m going to jump in with both feet and just give a personal view in this blog, because it interests me but also because AI both amazes me and scares me at the same time! After a long winding road of thoughts about the subject I came to the conclusion that AI technology is slightly trying to steal our shine. AI is in fact described as the simulation of human intelligence, but ask yourself, if it’s based on human intelligence, it will only be as intelligent as the person/s feeding in information and teaching it. So how intelligent is it really? Basically, AI is trying to be the copycat of us amazing human beings but in my opinion it’s not quite there yet. Posted by Charlotte Batchelor
18th September 2019
Empowering Manager's to support their teams Previous data collected from departing employees, analysed in a Gallup survey conducted in 2018 suggests that people tend to leave managers and not the company. With one in two people admitting that they left a role due to their manager, this is a stark warning to employers. How can we be sure that our managers are contributing to our turnover rate? Can a great manager be created or is it a skill set that is an intrinsic personality trait? Posted by Gwyneth Hodgkinson
3rd September 2019
Giving Feedback Effective communication is a fundamentally essential component of high performance. There are numerous benefits of giving and receiving feedback for personal development. It helps with the building and maintaining of good relationships, at the workplace or at home. And while it is accepted that the role of feedback is a major contributor to all of this, many people struggle with both giving and receiving feedback. Posted by Lindsay Baker
27th August 2019
Should we bring in new talent to fill roles, or develop in-house talent? One question we get asked quite a lot within the HR team is whether we recruitment for our clients. The answer is one of those annoying responses of “yes and no”! By this I mean we do not do the actual recruiting which I'll explain shortly, but what we do is offer advice to help the client establish what the need actually is and the best way of fulfilling this. So, when I say that we don't do the recruiting, we're not a recruitment agency and have no intention of ever offering this as a service. To be a good recruitment agency, that needs to be the sole purpose of the business with people highly skilled in recruitment. We work with many of the best recruiters across the UK (and beyond) so if you're reading this thinking, I needed help with recruitment, do give us a call and we can point you in the right direction. Posted by Emma Wynne
21st August 2019
The secret to how outsourcing can save your life! As business owners or managers, we excel in our field, some may even call us experts including ourselves! But one thing we all discover is you can’t be good at everything and this blog discusses the pros of using outsourced help. Posted by Maria Parsons
13th August 2019
Why is the employee experience so important? Employee experience? Isn’t that basically the same as employee engagement, or indeed another fancy description of it? Let’s have a look at the differences so we can understand why it is so important. Posted by Charlotte Batchelor
7th August 2019
Open plan offices – good or bad? Whether you are in an open plan office or looking at this as an option, it’s a good thing to consider whether it will work for your particular business, whilst being considerate of the needs of your employees. Posted by Charlotte Batchelor
31st July 2019
Is silence golden? I had a thought recently (just the one, I don’t like to overwork the grey matter), and that was, whether an office worked better silently or was hustle and bustle a better idea? This idea didn’t just pop in to my head... Posted by Maria Parsons
24th July 2019
The TUPE transfer: what does it actually mean? The process starts with a commercial decision to either sell part or all of the business or change the service provision or contract to another supplier. Once this has been confirmed, any employees that are currently employed by the outgoing company undertaking that specific element of the business, are identified as having the potential to transfer to the new company. Posted by Gwyneth Hodgkinson
17th July 2019
The importance of goal setting to your professional success There is an industry built upon this subject, there are business coaches and mentors and all manner or inspirational courses for you to attend, most of them with good reason. Setting a goal for yourself can be tough. Posted by Lindsay Baker
3rd July 2019
The role and value of Coaching in the workplace The role and value of Coaching in the workplace Posted by Graham Ravenscroft
26th June 2019
Should you survey employee satisfaction and engagement? This is a question we get asked quite often and our answer is always the same – only if you genuinely want to know what people think and are prepared to act on it and be seen to do so. You would think this was obvious, but all too often we hear of companies that conduct surveys but never act on the results. Posted by Emma Wynne
19th June 2019
Should employers monitor rest time and tiredness at work? As an employer it is important to remember that hard work doesn’t start and end only at work. We all have extremely busy lives. A piece of research conducted in September 2018, found that 46% of employees regularly turned up to their jobs feeling too tired to work. Posted by Charlotte Batchelor
12th June 2019
LGBT+ acceptance - Are we there yet? I read a blog a couple of days ago written by a gentleman who believed that gay employees don’t have to be ‘out’ at work. Initially I understood the message of the blog completely, in that whatever sexual orientation you have you shouldn’t have to disclose it if you do not wish to. Freedom of choice is important and sometimes we would prefer to keep ourselves a little mysterious! Posted by Charlotte Batchelor
5th June 2019
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What our clients think

We started working with Gateway HR earlier this year and never fail to be impressed by their friendly, efficient service and support. Their help over the last few months has been invaluable
Krissen Jessiman, Hingerose Ltd - Monthly peace of mind subscription client
I’ve run a small business for many years and thought I was doing it properly myself – I wasn’t! I can’t recommend Gateway highly enough for the way that they have taken care of my HR, sorted it out professionally and left me to concentrate on what I do best
Alan Bellamy, Bellamy Eyecare - Monthly peace of mind subscription client
One of the directors of our company, Rob Buxton, suggested that we may benefit from an HR audit from a BNI member, Gateway HR. At first we were sceptical about this. Firstly, nothing in life is free – ‘there’s no such thing as a free lunch’ and all that. Secondly, we’re a firm of accountants, dealing with businesses, staffing matters and so on all the time – what could Gateway possibly do for us? Firstly we can confirm that the HR audit was totally free. We were visited by one of their consultants, Lindsay Gibson, who was with us for about an hour. During this time we ran through the procedures and systems that we have in place for dealing with our staff. Shortly after the meeting we received a health check from Lindsay that clearly showed the areas in which we were good, and the areas where improvements were needed. It became apparent from the report that we didn’t know as much as we thought we did.

Lindsay suggested that we should adopt a new staff manual. We agreed with this, and the first version arrived shortly afterwards. Various amendments were needed and Gateway were happy to assist us with making as many alterations as necessary. We have found Gateway to be thoroughly professional in all of our dealings with them, and would recommend their services to any business.
Mark Stockwell, BKS Accountants - client with a Starter Pack Plus
Thank you so much for the support you have provided us over the last couple of weeks. The quality and reactivity of your service has been second to none.
Sharon Womersley, The Lowdown - HR Services and Support
Their hands-on, down to earth approach to ‘all things HR’ is what makes Gateway stand out from the crowd. Their offering of quality, professional HR advice at an affordable price is what makes the Gateway solution a very good one. Having known and worked with Emma and her team for a number of years, I know that they deliver appropriate advice in any given situation … and not just legally compliant advice but advice that makes commercial sense too, which is essential in the running of a successful business
David Addison, Knights of Old Limited - Training client