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The rise of flexible working On 16th July 2019, the BBC reported on conservative MP Helen Whately who introduced a flexible working bill in Parliament. I was a little surprised to read this as there is already the right to request flexible working within the UK. Currently employees with continuous 26 weeks service, who have not previously made a request in the preceding 12 months, have the right to request to work flexibly. Employers must consider the request but there is no statutory obligation to grant the request. Posted by Gwyneth Hodgkinson
2nd October 2019
Do employees trust their employers to do what’s right by them? In an employment relationship, trust and confidence plays the part as an implied term of the mutual expectations between both Employer and Employee. It doesn’t really need spelling out, we are all humans and generally trust and confidence in each other should be a given, right? Much of this works in the same way as it does with your relationships outside of work… Posted by Charlotte Batchelor
25th September 2019
The personalisation of HR again and stepping away from AI I’m going to jump in with both feet and just give a personal view in this blog, because it interests me but also because AI both amazes me and scares me at the same time! After a long winding road of thoughts about the subject I came to the conclusion that AI technology is slightly trying to steal our shine. AI is in fact described as the simulation of human intelligence, but ask yourself, if it’s based on human intelligence, it will only be as intelligent as the person/s feeding in information and teaching it. So how intelligent is it really? Basically, AI is trying to be the copycat of us amazing human beings but in my opinion it’s not quite there yet. Posted by Charlotte Batchelor
18th September 2019
Training and Development - Are you really filling the important gaps? As a training provider, you would think that most of our work comes to us through clients who know exactly what they want, have either worked with us before or they've heard about us through word of mouth, through the website or perhaps social media.  For a lot of our clients and new clients, they come to us asking the question that comes before that, which is “what do we actually need?”. For example, a client will come to us saying that they have an issue perhaps in a certain team or sometimes the whole business!  As we all know the impact of a team not functioning well will be that productivity drops and has an impact on the performance of the whole business.  Posted by Emma Wynne
11th September 2019
Empowering Manager's to support their teams Previous data collected from departing employees, analysed in a Gallup survey conducted in 2018 suggests that people tend to leave managers and not the company. With one in two people admitting that they left a role due to their manager, this is a stark warning to employers. How can we be sure that our managers are contributing to our turnover rate? Can a great manager be created or is it a skill set that is an intrinsic personality trait? Posted by Gwyneth Hodgkinson
3rd September 2019
Giving Feedback Effective communication is a fundamentally essential component of high performance. There are numerous benefits of giving and receiving feedback for personal development. It helps with the building and maintaining of good relationships, at the workplace or at home. And while it is accepted that the role of feedback is a major contributor to all of this, many people struggle with both giving and receiving feedback. Posted by Lindsay Baker
27th August 2019
Should we bring in new talent to fill roles, or develop in-house talent? One question we get asked quite a lot within the HR team is whether we recruitment for our clients. The answer is one of those annoying responses of “yes and no”! By this I mean we do not do the actual recruiting which I'll explain shortly, but what we do is offer advice to help the client establish what the need actually is and the best way of fulfilling this. So, when I say that we don't do the recruiting, we're not a recruitment agency and have no intention of ever offering this as a service. To be a good recruitment agency, that needs to be the sole purpose of the business with people highly skilled in recruitment. We work with many of the best recruiters across the UK (and beyond) so if you're reading this thinking, I needed help with recruitment, do give us a call and we can point you in the right direction. Posted by Emma Wynne
21st August 2019
The secret to how outsourcing can save your life! As business owners or managers, we excel in our field, some may even call us experts including ourselves! But one thing we all discover is you can’t be good at everything and this blog discusses the pros of using outsourced help. Posted by Maria Parsons
13th August 2019
Why is the employee experience so important? Employee experience? Isn’t that basically the same as employee engagement, or indeed another fancy description of it? Let’s have a look at the differences so we can understand why it is so important. Posted by Charlotte Batchelor
7th August 2019
Open plan offices – good or bad? Whether you are in an open plan office or looking at this as an option, it’s a good thing to consider whether it will work for your particular business, whilst being considerate of the needs of your employees. Posted by Charlotte Batchelor
31st July 2019
Is silence golden? I had a thought recently (just the one, I don’t like to overwork the grey matter), and that was, whether an office worked better silently or was hustle and bustle a better idea? This idea didn’t just pop in to my head... Posted by Maria Parsons
24th July 2019
The TUPE transfer: what does it actually mean? The process starts with a commercial decision to either sell part or all of the business or change the service provision or contract to another supplier. Once this has been confirmed, any employees that are currently employed by the outgoing company undertaking that specific element of the business, are identified as having the potential to transfer to the new company. Posted by Gwyneth Hodgkinson
17th July 2019
Are you supporting your employees with non-visible disabilities? I am currently sat outside the British Library in the sunshine using my time before my meeting to put this blog together for you.  The reason I mention my location (other than to ... Posted by Lindsay Baker
10th July 2019
The importance of goal setting to your professional success There is an industry built upon this subject, there are business coaches and mentors and all manner or inspirational courses for you to attend, most of them with good reason. Setting a goal for yourself can be tough. Posted by Lindsay Baker
3rd July 2019
The role and value of Coaching in the workplace The role and value of Coaching in the workplace Posted by Graham Ravenscroft
26th June 2019
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What our clients think

Their hands-on, down to earth approach to ‘all things HR’ is what makes Gateway stand out from the crowd. Their offering of quality, professional HR advice at an affordable price is what makes the Gateway solution a very good one. Having known and worked with Emma and her team for a number of years, I know that they deliver appropriate advice in any given situation … and not just legally compliant advice but advice that makes commercial sense too, which is essential in the running of a successful business
David Addison, Knights of Old Limited - Training client
I’ve run a small business for many years and thought I was doing it properly myself – I wasn’t! I can’t recommend Gateway highly enough for the way that they have taken care of my HR, sorted it out professionally and left me to concentrate on what I do best
Alan Bellamy, Bellamy Eyecare - Monthly peace of mind subscription client
One of the directors of our company, Rob Buxton, suggested that we may benefit from an HR audit from a BNI member, Gateway HR. At first we were sceptical about this. Firstly, nothing in life is free – ‘there’s no such thing as a free lunch’ and all that. Secondly, we’re a firm of accountants, dealing with businesses, staffing matters and so on all the time – what could Gateway possibly do for us? Firstly we can confirm that the HR audit was totally free. We were visited by one of their consultants, Lindsay Gibson, who was with us for about an hour. During this time we ran through the procedures and systems that we have in place for dealing with our staff. Shortly after the meeting we received a health check from Lindsay that clearly showed the areas in which we were good, and the areas where improvements were needed. It became apparent from the report that we didn’t know as much as we thought we did.

Lindsay suggested that we should adopt a new staff manual. We agreed with this, and the first version arrived shortly afterwards. Various amendments were needed and Gateway were happy to assist us with making as many alterations as necessary. We have found Gateway to be thoroughly professional in all of our dealings with them, and would recommend their services to any business.
Mark Stockwell, BKS Accountants - client with a Starter Pack Plus
Our business is growing fast (we’ve doubled in staff in the last year) and that means dealing with a lot of employment hassles. We’re glad to have Gateway HR on our side. Not only do Emma and her team ensure we do everything correctly and legally, but they are always there when we find ourselves in a new situation. It gives us great peace of mind to know we can pick up the phone or send an email, and an expert is there to talk us through our options. Gateway HR is such a trusted adviser, that we now even recommend them to our clients. And there are very few companies we trust that much
Paul Green, Growth UK - Monthly peace of mind subscription client
“James Gray initially engaged Gateway HR for some advice around the departure of a senior, long-serving staff member. The advice we got was clear and concise and the team were always on hand to support decisions that were being made around contractual obligations.

Following this initial engagement, we took advantage of the RDLC offer of the HR audit and starter pack to review all our existing forms and contracts. This is great value as it gave us a new suite of compliant documents that are all consistent and tailored to us. We have also committed to a longer-term arrangement with the Peace of Mind service offering which ensures Gateway are always on hand for any guidance. We have been very happy with the support to date and look forward to continuing the relationship.”
Richard Samuels, MD, James Gray Recruitment