When your business requires more than our Peace of Mind subscription to help you with your HR, that’s where our retained packages come in. For many businesses, having someone at the end of the phone for instant advice is great, but they also want someone in their business, and not to worry about add-on costs of work outside of their package.

We offer three levels of retained HR package; HR Adviser, HR Manager and HR Director. As the titles suggest, these packages refer to the level of involvement you’d like us to have in your business. Most of the businesses we work with find that HR Manager best suits their needs, but one of our team will advise you based on your business and your current level of HR processes.

Each package works on a rolling monthly basis, and typically gives you 7.5 hours of time each month, with the option of adding extra hours if needed (or fewer hours, if that suits you). You can use these hours exactly as you wish, with your dedicated consultant on site, working on your HR admin, or even interviewing candidates.

HR Adviser

If your business doesn’t have any HR processes, or you’re creating a dedicated provision for the first time, HR Adviser is the best place to start. This package will start with us working with you to put clear and legally compliant processes into place, including a company handbook, contracts of employment and personnel files.

HR Manager

At this level you benefit from everything you’d get at HR Adviser level, but HR Manager moves the organisation on in terms of putting in place systems and processes for people management. This includes new starter and leaver processes.

This level also works with your business to put processes into practice that will have been outlined in your handbook, such as developing an appraisal process and managing attendance.

HR Director

While we continue to work with you on all the aspects involved with our HR Adviser and HR Manager packages, our highest level of service is working with your organisation on a strategic level. We’ll assist the senior management team and board to meet your business goals through people management and development. This could be in terms of ensuring the correct levels of staff and talent to grow your business, or looking at the HR KPIs to ensure best value for money and effective use of your human resources.

The package also includes evaluation of current reward and benefit systems in order to maximise the potential of your business.

With each package you will have your own dedicated consultant working with you each month so that they get to know your business inside out. They will also aim to build relationships of trust with both managers and employees, adding value to our on-going support and relationship with you.

Each of our HR consultants is CIPD (Chartered Institute of Personnel and Development) qualified and has experience in operational HR.

What’s Included?

  • Employee Files
      Adviser Manager Director
    Succession planning and talent management
    Drafting of job descriptions and person specifications
    Job evaluation
    Recruitment planning
    Design of selection tools (e.g. Assessment centres, tests, interview questions)
    Involvement in interviewing
    Reference requests
    Offer letters
    Management via HR database
    Recording of medical and driving information
  • Recruitment
      Adviser Manager Director
    Voucher for one free training session
    Course and qualification recording
    Update and renewal reporting
    Qualifications and skills analysis
    Leadership / management and staff development plans
  • Learning & Development
      Adviser Manager Director
    Employee files audited once a year
    Employee files set up for new employees
    Archiving of leavers (external archiving involves additional costs)
    Leavers questionnaires
    All filing
  • HR Database
      Adviser Manager Director
    All changes to employee updates
    Reminders sent to managers of key dates e.g. warning expiring, probationary review due, appraisal due, end of fixed term contract
    Report to manager of missing documents once a quarter (contracts not returned, right to work proof not seen)
    Monthly reports by area and whole business on standard HR KPIs (sickness, turnover, employee issues)
    Monthly reports by area and whole business, benchmarked against relevant industry / sector
    Monthly reports with commentary and discussion at senior management / board level
    Appraisal reports bi-annually and training needs analysed
  • Employee Issues
      Adviser Manager Director
    Disciplinary investigations
    Hearings
    Supply of impartial person for appeals
    Negotiation of settlement agreements
    Lessons learnt reports for senior managers
    Organisation structure / re-organisation
  • Absence Management
      Adviser Manager Director
    Absence logging
    Absence monitoring and trigger point notification
    Absence reporting
    Absence management according to company policy
  • HR Policies & Processes
      Adviser Manager Director
    Handbook and policies written to meet the needs of the business and communicated to staff and all new starters
    Standard appraisal and probationary
    Bespoke appraisal system developed
    Annual updates