Customer Surveys

You may ask what has this got to do with HR... and we would answer: “a great deal”. For two clients we have conducted surveys with their customers. The first was to establish how satisfied they are with them and areas for improvement. From this we were able to pull out from that the key training needs for the teams concerned to be able to address these and therefore add value to the business.

With another client we conducted “mystery shopper” surveys to establish how proactive their sales teams were, how good the customer service was, and to ensure that he overall opinion taken on board. This resulted in training for the sales team and customer service team and some positive changes in processes.

CRB Checks Service

HR Administration

Customer Surveys

Employee Satisfaction /
Engagement Surveys

Mediation Services

Training

Seminars

360° Feedback / Appraisals